Software Tech Support Engineer

A Seattle company that specializes in address management software is seeking a top notch technical support engineer to provide superior technical customer service to their clients. This is a new position to help support their rapidly expanding customer base.

Job Description:

We are looking for a technical superstar who can hit the ground running at the code level to help customers with their high-end, enterprise level, custom integrations of products. This is a frontline support position and requires in-depth technical knowledge as well as postal regulation information.  A strong technical background is essential and hands-on coding with VBA or C# is required.

Other job duties include:

• Comprehensive end-user support via phone and e-mail
• Assist sales with technical issues to win new accounts
• Conduct regular QA and beta testing
• Research and write KB articles
• Provide end-user training

Required Skills:

• 4-year degree. Computer Science preferred
• Minimum 2 years of direct end-user/customer support experience
• Software industry experience strongly preferred
• VBA or other coding experience/education is essential - applicants without this cannot be considered
• Proficient with MS Office - Excel and Access in particular
• Excellent written/verbal communication and problem solving skills
• Knowledge/experience with Windows 9x, NT, 2000, NT Server, SQL
• Strong interpersonal skills 
• Team player
• Excellent communication skills and calm personality required

Sorry - no H1 Sponsorship on this position and only local candidates will be considered.

MetaTech will be conducting interviews for this opening on the phone and your coding skills will be tested for this position. 

Email Inquiries: recruiting@metatechstaffing.com